Community Growth Programs
A hub for how we structure durable audience relationships — from first-week onboarding to ambassador recognition.
Member journeys
Every program starts by mapping signup → first contribution → repeat participation. We document each step so moderators and program managers share the same language.
Signup ──► Orient ──► Contribute ──► Advocate ──► Review
│ │ │ │
└──────────┴────────────┴─────────────┴── weekly rhythm check
Activation rituals
Rituals are recurring events members can anticipate: showcase threads, office hours, peer intros. We pilot one ritual, measure reply depth, and document run-of-show before you scale.
Ambassador toolkit
Tier definitions, outreach copy, recognition calendars, and escalation when advocates need staff support. Delivered as Notion-ready templates your team owns.
Moderation FAQ
- Do you provide 24/7 moderation?
- No — we deliver playbooks and training. Live coverage is scoped separately with hourly caps.
- Which channels?
- Discord, Slack, and forums are our core; we adapt tone guides per channel.
- What is not included?
- Custom bot development, paid promotions, and swag fulfillment stay on the client side.