How we work
A transparent flow from audit to handoff — no black-box methodology.
01
Discovery call & channel audit
Discovery call & channel audit
02
Scope doc & playbook outline
Scope doc & playbook outline
03
Co-design workshops with your leads
Co-design workshops with your leads
04
Pilot ritual or onboarding cycle
Pilot ritual or onboarding cycle
05
Analyst rhythm & dashboard setup
Analyst rhythm & dashboard setup
06
Handoff & optional office hours
Handoff & optional office hours
Before
- Unclear member paths after signup
- Moderators answering the same questions
- Spikes after campaigns, quiet weeks after
After
- Documented onboarding and rituals
- Escalation paths moderators share
- Weekly signals your analyst reviews