Onboarding · Cohort workshop

First-Week Onboarding Sprint

A five-day sequence that welcomes new members without overwhelming your moderators.

₩1,200,000

Duration: 5 days active + 2 weeks async

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Overview

This program maps the first seven days after signup: welcome messages, orientation tasks, and a light-touch mentor match. We co-write scripts with your team and leave behind a checklist your moderators can reuse each intake.

What is included

Day-by-day welcome message templates
Orientation task ladder (3 tiers of depth)
Mentor match criteria worksheet
Moderator handoff brief
Slack/Discord channel naming guide
QA session with your leads
Post-sprint retrospective template

Outcomes

Clear first-week path for every new member
Reduced duplicate questions in public channels
Documented onboarding your team can rerun

Soo-jin Park

Community strategist focused on member journeys.

FAQ

We train your moderators and provide scripts; live moderation hours are not included unless added as a separate scope.

From cohorts

"The First-Week Onboarding Sprint gave us a repeatable welcome ladder. Week-two drop-off dropped after we used their mentor match sheet."

— Daeun, Community lead · Lumen Members · 5/5

"Solid scripts. Our forum version needed an extra day of edits—that was on us, not hidden in the scope."

— Kenji