Moderation · Intensive
Moderation Playbook Intensive
Escalation trees, tone guides, and shift handoffs for busy channels.
₩1,500,000
Duration: 2 weeks
Request informationOverview
We audit your current moderation flow, draft escalation paths, and produce channel-specific tone guides. Includes a moderation FAQ your team can pin and a sample weekly moderation report.
What is included
- Channel audit (up to 4 channels)
- Escalation tree (visual + text)
- Tone guide per channel
- Pinned moderation FAQ
- Weekly report template
- Shadow shift observation notes
Outcomes
- Shared escalation language across moderators
- Faster resolution for repeat issue types
- Reporting format analysts can trend weekly
Hana Lee
Moderation plans for Discord, Slack, and forums.
FAQ
No. This program delivers playbooks and training; live coverage is a separate engagement.
From cohorts
"Client in education — escalation tree cut our “who handles this?” threads in half."